Shipping policy

Welcome to HRC PrimeKart. Our goal is to deliver your orders quickly, safely, and reliably. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed after payment has been successfully confirmed.
  • Orders are typically shipped within 1–3 business days.
  • During festivals, promotional sales, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

Delivery times vary depending on your location.

Estimated Delivery Time:

  • Kerala: 2–5 Business Days
  • Other States in India: 4–8 Business Days
  • Remote Locations: 5–10 Business Days

Note: Delivery delays may occur due to weather conditions, natural disasters, transportation disruptions, government restrictions, or courier-related issues. In such cases, HRC PrimeKart shall not be held responsible for delays beyond our reasonable control.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed during the checkout process.
  • Selected products or promotional offers may qualify for Free Shipping.

4. Order Tracking

Once your order has been shipped, you will receive:

  • Tracking Number
  • Courier Partner Details

These details will be shared via Email, WhatsApp, or SMS, where available.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If delivery fails due to:

  • Incorrect or incomplete address
  • Incorrect contact details
  • Customer unavailability

Any additional shipping charges for re-delivery will be the customer's responsibility.

6. Partial Shipments

If all items in your order are not available at the same time, HRC PrimeKart may ship the available products first and send the remaining items separately.

No additional shipping charges will be applied for such partial shipments.

7. Upon Delivery

Before opening the package, customers are strongly advised to:

  • Inspect the package for any visible damage.
  • Record a continuous, unedited unboxing video from the moment the sealed package is opened.

An unboxing video is mandatory for claims related to:

  • Damaged products
  • Incorrect items
  • Missing accessories or parts

8. Failed Delivery

Delivery may fail due to:

  • Customer unavailable at the delivery address
  • Incorrect shipping address
  • Multiple unsuccessful delivery attempts
  • Customer refusing to accept the package

If the package is returned to us, additional shipping charges may apply for re-shipment.

9. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. Any eligible returns will be handled according to our Return & Refund Policy.

10. Force Majeure

HRC PrimeKart shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • War
  • Strikes
  • Government regulations
  • Transportation disruptions
  • Pandemics
  • Other unforeseen circumstances

11. Limitation of Liability

The liability of HRC PrimeKart is strictly limited to the value of the purchased product.

We shall not be liable for any indirect, incidental, consequential, or business losses resulting from shipping delays or courier-related issues beyond our control.

12. Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Shipping Policy shall be subject to the jurisdiction of the competent courts in India.

Contact Us

HRC PrimeKart

🌐 Website: www.hrcprimekart.com

📧 Email: hrcprimekartsupport@gmail.com

📱 WhatsApp Support: +91 904 008 009

Customer Support Hours

Monday – Saturday

10:00 AM – 5:00 PM (IST)